Privacy Policy — Game DK Bangladesh Online Gaming Platform

Welcome to Game DK. Millions of players across Bangladesh use our platform every day — and protecting each of their personal data is a core responsibility we take seriously. This Privacy Policy is written in clear, plain English so you know exactly where you stand.

Game DK believes your personal data belongs to you. We use it solely to improve the service we provide — for no other purpose. We maintain full transparency at every step of the data collection process.

This Policy is developed in accordance with Bangladesh's applicable data protection regulations and international standards. You will be notified in advance of any changes.

Game DK collects two types of information — what you voluntarily provide and what is automatically generated through your use of the platform.

What you provide directly:

• Full name, mobile number, and email address (collected at registration).
• National ID card or passport details (for KYC verification).
• Mobile banking number (for deposits and withdrawals).
• Content of messages sent via live chat or email.

Automatically Collected Information:

• Your device type, operating system, and browser information.
• IP address and approximate location.
• Gaming activity, betting history, and session duration.
• Information relating to cookies and browsing patterns.

Game DK uses your information solely for the following purposes:

• Account Management: To create and maintain your account and ensure secure login.
• Payment Processing: To ensure deposits and withdrawals are processed accurately.
• Service Quality Improvement: To enhance your gaming experience and develop new features.
• Customer Support: To resolve your complaints and queries promptly.
• Fraud Prevention: To detect unauthorized access and suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Bonuses & Promotions: To send you relevant offers (with your consent).

Game DK does not retain any information longer than necessary. Retention periods vary by data type:

• General profile information is deleted within 30 days of account closure.
• Financial transaction records are retained for up to 7 years as required by law.
• KYC documents are retained for up to 5 years from the date of verification.
• Security logs (IP and device data) are automatically deleted after 90 days.

Upon a deletion request, all data except that which is legally required to be retained will be removed within 30 days.

Game DK never sells or trades your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment Gateway: Transaction data is shared with bKash, Nagad, and Rocket as required to process deposits and withdrawals.
• Legal Obligations: Data may be disclosed in response to a lawful order from a competent court or authority in Bangladesh.
• Fraud Prevention: Limited data may be shared with security partners to help prevent fraudulent activity.

Outside of the above circumstances, your information is never shared with any third party under any conditions.

Game DK uses cookies and similar technologies on its website and app. Types and purposes of cookies:

• Essential Cookies: Maintaining login sessions and ensuring security. Without these, the platform will not function properly.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: Understanding how long you spend in different areas of the site, which helps us improve our services.

You can manage cookies through your browser settings, though doing so may affect certain platform features.

Game DK protects your data using industry-leading security measures:

• 256-bit AES Encryption: Encryption to the same standard used by banks and government institutions.
• SSL/TLS Certificate: Every connection is fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection at login.
• Real-Time Monitoring: 24/7 security monitoring team.
• Regular Security Audits: Regular audits conducted by third-party security experts.

Please keep in mind — no system is 100% secure. Never share your password or OTP with anyone.

Game DK respects and upholds the following rights regarding your personal information:

Game DK strictly does not serve anyone under 18. If we discover that a minor's information has been collected, the account will be immediately closed and all associated data permanently deleted.

If you believe your child is using Game DK, please contact our support team immediately.

Game DK may update this Privacy Policy when necessary. In the event of changes:

• You will be notified at least 14 days in advance of any significant changes via email or in-app notification.
• The date and details of any changes will be clearly displayed at the top of the page.
• If you object to the updated policy, you may request to close your account.

If you have any questions or concerns about our Privacy Policy, please contact us:

• Live Chat: 24/7 support available on the Game DK website and app.
• Email: [email protected] — typically responds within 24 hours.
• Privacy Officer: [email protected] — for specific data protection requests.